Update: Three has acknowledged the outage to calling and data, and is working to resolve things.
It appears that Three has suffered a large outage overnight, with many users complaining they can’t access data or calling.
Three hasn’t returned our request for comment on the reason for the outage, but has now confirmed via Twitter that there is an issue with voice and data that’s being looked into.
(It looks like this message was written quickly on a mobile – minimal capital letters suggest that this was dashed off quickly as the public outcry has grown quickly. Three’s Twitter support page also hasn’t been updated – beyond replies – since September 3).
we’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updatesOctober 17, 2019
Multiple members of the TechRadar team saw data and calling down overnight and this morning, although rebooting phones brought calling capability back, with data remaining absent.
However, this was only for members of our London team (and not all, with one still noting data working on their commute), and those in Bristol were finding that signal and data services are still functioning correctly.
Looking at tools that monitor and track outages across mobile networks (such as Down Detector) it seems that the issue is increasing across the country – likely as users exit their home Wi-Fi and realise that data isn’t picking up the signal.
The problems seem to be largely affecting big cities, with Cardiff, Birmingham, Manchester, Leeds, Norwich and especially London reporting large volumes of outages.
We’ll update this story as and when we find out what’s actually happening to Three’s network – but this isn’t the best timing for the provider, as rival O2 has pushed out its 5G services across the UK on the same day.
And it looks like we’ve already reached the point of British bitter humour – the jokes about the outage have already started rolling out…
Good morning metline travellers.We are currently operating a better service than Three. #threedown ✌️Currently no reported delays.Watch out for the Extinction Rebellion protestors. Please don’t attack them or resort to violence. Let’s all have a safe journey. 🙂October 17, 2019
Looks like #ThreeUK has decided life was better without phones after all. pic.twitter.com/u8L1eYSa9f17 October 2019